The report, “The Identity Imperative for the Open Enterprise 2014,” conducted by the Ponemon Institute and CA Technologies (NASDAQ: CA), examines business user and IT department attitudes toward BYOID.
“In today’s application-driven economy, access to applications has to be simple and secure. BYOID is an increasingly popular option for simplifying access. It can reduce the need to create new accounts for every site, which leads to registration fatigue and abandoned shopping carts,” said Vic Mankotia, vice president, solution strategy, Asia Pacific & Japan, CA Technologies. “We are working to make sure we enhance BYOID security without adding friction or complexity.”
The report, which covers two key Asia Pacific countries, India and Australia, provided several key insights into BYOID, including the current state of adoption, its perceived value, views toward the identity providers and how BYOID could be enhanced.
BYOID deployment using social IDs is still in its infancy, but interest is high, especially for mobile and web customer populations. There is a high level of interest in BYOID and using social identities such as Facebook, LinkedIn or Yahoo, with 50 percent of IT and 63 percent of business users globally expressing high or very high interest and even higher amongst Australian business users at 74 percent. Customers engaging with the business via the Web and mobile device were highest rated for targeted digital identity engagement, eclipsing other populations such as job recruits, employees, contractors and retirees.
Identity is now viewed as a contributing growth asset as well as a security component. Both IT and business users agreed that an important reason for BYOID adoption in their organisation was to achieve a stronger identity credential and get a higher level of confidence that a user is who he says he is (69 percent and 65 percent respectively), especially in Australia where 85 percent of business users feel this way. Business users in Australia also cited capturing attributes about users as the biggest benefit (93 percent). This indicates an evolving view of identity. No longer viewed as simply a component for protecting data, identity is now seen as a value asset that can provide data that could drive incremental revenue and help maintain customers.
Additional security developments could drive increased BYOID adoption. The majority of IT and business users said “identity validation processes” would help increase BYOID adoption (72 percent and 70 percent respectively). Implementing fraud risk engines also rated among the top three across both groups. In Australia, business users feel that simplified user registration would help the most (85 percent). Interestingly only 27 percent of business respondents believed formal accreditation of the identity provider was very important/essential, while 59 percent of IT users believe formal accreditation is very important/essential.
Perception of Identity Providers
Respondents’ preferred identity provider varied based on the situation and region. When asked what social ID was of most interest to their organisation, IT users ranked PayPal as the preferred identity provider across all regions. Business user responses varied with Amazon edging out PayPal and Microsoft. When asked what social ID respondents preferred as a consumer, Google was highest ranked among both IT users and business users globally but business users in Australia ranked Facebook the highest.
Dr Larry Ponemon, chairman and founder, Ponemon Institute, said: “A holistic examination of the attitudes uncovered in the research show two clear views of identity.”
“IT continues to take a traditional risk-based, security view of dealing with identities, while the business side takes a more value-based, customer-centric view of identity. In order to gain the most value from any BYOID initiative, these two groups must collaborate and become allies for secure business growth.”
About the Study
The study was commissioned by CA Technologies and conducted by the Ponemon Institute, an independent research firm specializing in privacy, data protection and information security policy. It surveyed 3,115 IT and business professionals located in the North America, Brazil, United Kingdom, France, Germany, Italy, India and Australia. One hundred percent of the respondents were from organizations with more than 1,000 people; 75 percent were from organizations with $500 million or more in annual revenue. The study was completed at the end of June 2014.