Comprehensive service management software that gives a complete view of business service performance
View Data SheetThis solution helps make your operations less of a technology silo-monitoring team and more business-aligned.
CA Service Operations Insight is a customer relationship management system that provides a holistic visualization of the components across technology domains—domains that deliver services to your customers by correlating data from a wide variety of CA and multi-vendor monitoring tools.
By moving beyond traditional business service management solutions, our service management software helps you pinpoint what could be threatening to your service delivery. Through cross-domain IT operations analytics, this next-generation customer relationship management system helps your operations staff take specific actions appropriate to your business priorities.
Quickly pinpoint sources of service-impacting issues across all technology domains to find and fix problems quickly.
Pinpoint sources of risk to services across all technology domains—so you can address those issues before they impact quality.
Reduce the manual labor for alert and service management, reducing triage and mean-time-to-repair of service issues and improving cross-discipline communication and collaboration.
HANDS-ON LAB
The CA Agile Operations solutions provide actionable insights and visibility of the impact of an issue across the entire process. Allen Schwartz
, IT Operations Manager , Lexmark
CASE STUDY
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