Customer assistance for your CA solutions.
Utilize our online case management for severity levels 2-4.
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Your system is down, and the condition is
impacting a production environment. 1 hour, 24/7
Severely limited functionality is
impacting business. 2 business hours
Majority of software functions are usable;
low impact to business. 4 business hours
Software is functioning with minor problems.
1 business day
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