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CA Fast Track Support

Better your support experience, waste less time and resolve issues faster.

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CA Fast Track Support saves you time while increasing your team’s productivity.

Having you or a member of your team become CA Fast Track Support certified not only helps your business run more smoothly and independently, but it also saves you time and improves your overall experience. Because once you become CA Fast Track Support certified, your triage and advanced troubleshooting work is simply validated and the support process quickly moves forward.

Your Certified Support Experts will have direct access to senior-level CA Support Engineers for your highest priority issues. To become certified, experienced team members complete product-specific support certification and their support cases will be “fast tracked” to the most knowledgeable resources within CA Support.

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CA Technologies Expands the Definition of Technical Support

Get Started with CA Fast Track Support

Get fast-tracked in three easy steps. Here’s how it works:

Step 1. Train

Your experienced staff can take product-specific courses to learn about new product features and functions, installation and configuration and support troubleshooting.

Step 2. Get Certified

Your experienced staff is required to demonstrate technical expertise by passing certification exams, hands-on labs (for select products) and interviews with CA Support senior-level experts.

Important: Certification is a mandatory prerequisite for the CA Fast Track Support program.

Step 3. Enroll

Your CA Fast Track Support offering is activated for your highest priority issues after your staff members complete certification.

Learning paths: Take charge of your success.

Are you a CA Partner? Become a Certified Support Expert.

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