CA UIM Gives Capgemini Brazil Unified Visibility of Technology and Global Business

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Q & A with Edemilson José da Silva, Senior Infrastructure Specialist, Capgemini Brazil

CA UIM Customer since 2011

Part of Capgemini, a firm with more than 180,000 employees in 40 countries, the team in Brazil takes a truly global approach to deliver value-added services. CA UIM enables the organization to consolidate monitoring of a lot of different technologies across widely dispersed locations, using the same interface and the same approach. We spoke with Edemilson José da Silva, Senior Infrastructure Specialist, Capgemini Brazil, and here are a few things he had to say:

  • “CA UIM literally enables us to monitor everything.”
  • “CA UIM helps us provide a unified view, so we can more effectively manage the relationship between IT and business performance, and escalate issues with an understanding of their business impact.”
  • “The solution’s broad coverage helps us address more customer needs and expand business opportunities.”
  • “Helped reduce our troubleshooting times by 60 percent.”


Read the full interview.

Read more from Edemilson José da Silva, Senior Infrastructure Specialist, Capgemini Brazil, and other MSPs in our “CA UIM Service Provider Spotlight, NA Edition” white paper.

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