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GDT Advanced Solutions Leverages CA UIM to Optimize the Customer Experience

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Q & A with Anil Pudhiya Vettle, President, GDT Advanced Solutions

CA UIM Customer since 2013

GDT Advanced Solutions gives customers a comprehensive view of their network, helping them avoid unplanned expenses, stabilize their networks, control their risk profile and optimize operations and management. The company has relied on CA UIM since 2013, and the solution has been instrumental in minimizing downtime and reducing mean time to repair. We spoke with Anil Pudhiya Vettle, President, GDT Advanced Solutions, and here are a few things he had to say:

  • “CA UIM provides us with a holistic view that lets us move quickly to the root cause of specific events.”
  • “Enables us to gain an unparalleled depth of application-level monitoring inside our contact center environment, so we know in real time what the end customer experience is like.”
  • “Helps our engineers effectively manage the organization’s tenfold increase in services.”
  • “As a result of the implementation, GDT Advanced Solutions has improved mean time to repair by more than 20 percent for many of our managed service clients.”

Read the full interview.

Read more from Anil Pudhiya Vettle, President, GDT Advanced Solutions, and other MSPs in our “CA UIM Service Provider Spotlight, NA Edition” white paper.

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