OneNeck Uses One Solution to Monitor its Customers’ Hybrid IT Environments

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Q & A with Clint Harder, Chief Technology Officer and Senior Vice President—Cloud and Managed Services, OneNeck

CA UIM Customer since 2011

OneNeck is an expert provider of hybrid IT and cloud solutions, offering both hardware and hosted solutions along with application and outsourcing services. Through these comprehensive services, OneNeck can provide a single point of accountability for performance and availability, and the company has been relying on CA UIM to monitor its customers’ critical infrastructure and services. We spoke with Clint Harder, Chief Technology Officer and Senior Vice President—Cloud and Managed Services at OneNeck, and here are a few things he had to say:

  • “Using CA UIM benefits every area of our business. It’s instrumental in helping us deliver against SLAs. It enables us to significantly reduce downtime and offer customers more sophisticated reporting services.”
  • “Because of its unified coverage of hybrid environments and its flexible customization, CA UIM is enabling us to go from using five tools to consolidating on one.”
  • “We can monitor and manage every layer of our customers’ computing stacks, from networking infrastructure and hardware all the way up to tracking application performance and transaction times.”
  • “We chose CA UIM because it gives us a single tool that offers the coverage we need.”


Read the full interview.

Read more from Clint Harder, Chief Technology Officer and Senior Vice President—Cloud and Managed Services, OneNeck, and other MSPs in our “CA UIM Service Provider Spotlight, NA Edition” white paper.

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