The solution’s flexibility allowed us to adapt it to our existing processes. Our financial analysis also showed that CA Service Desk Manager solution would deliver lower total cost of ownership.
, Head of the Application Support Group, Architecture & Innovation , UBI Systems and Services
UBI Banca is one of Italy’s leading banking groups, made up of eight banks operating through 1,560 branches.
UBI Banca wanted to improve help desk efficiency and reduce total cost of ownership (TCO) without changing the company’s processes.
UBI Banca replaced its three existing tools with CA Service Desk Manager, which is today used by 17,000 employees and more than 400 operators and analysts.
The number of tickets is down by around 10 percent, with quicker response times and lower total cost of ownership.