In today’s complex business environment, IT services costs are being cut, but service quality must still improve. When issues arise, you need to be able to solve them as efficiently as possible. CA Service Desk Manager (CA SDM) provides you with what you need to achieve this. A key part of the solution is the ability to administer the notification and email system so you can efficiently handle emails from users and automatically notify key personnel about ticket activities and events.
In this class, you will learn how to configure inbound and outbound email as well as email replies through automated actions and redirecting. By using these approaches, you will be able to create an efficient notification and email system that is required for effective enterprise IT management.