The work and resources required to deploy, operate and upgrade on-premises IT solutions for service desk management detract from the traditional benefits of managing technology in-house. For organizations transitioning from an on-premises to a SaaS environment, configuring ticket templates and business rules, as well as loading data and preparing reports and portals should be seamless.
Efficiently deploy and maintain service desk solution in-house. Traditional on-premises service technologies can consume staff time and require skills that are not readily available.
Cost of maintaining an in-house solution. This SaaS-based solution frees you from the costs and resource drains of running and maintaining the software in-house. Additional savings are available from our upgrade strategy that regularly delivers easy, non-disruptive upgrades.
Avoid delays and risks associated with upgrading service desk technology. Upgrades of a non-SaaS solution can entail substantial testing, re-configuration and additional project management effort.
Smoothly transition from on-premises to SaaS. Solution adoption can falter if your organization lacks a SaaS solution that is well configured for specific business rules, automates important process and fosters employee self-service.