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CA Endevor Software Change Manager (CA Endevor SCM) is the most widely used change management software for the mainframe. It provides your team with business-driven, customizable lifecycle paths and automated version control to protect your software assets and help maintain application integrity.
CA Endevor M3A Services provide the integrated administration, service and support necessary to maintain and manage the service levels of your CA Endevor environments.
Organizations are facing a growing skill concern as retirement is reducing their available technical workforce. This reduction of skilled employees represents a loss in the library of knowledge used to keep mission critical CA Endevor systems up and running. CA Endevor M3A Service provides your organization a simple way to augment and enhance existing resources to support your CA Endevor environments.
M3A Services for your CA Endevor environment delivers comprehensive administration and support to ensure the mainframe continues to be an important part of your IT infrastructure. M3A Services provide:
In addition, customers enrolled in the M3A services will be known to the CA Support organizations. When an M3A customer calls in a Severity 1 or Severity 2 problem directly to CA Support, an immediate notification is sent to the M3A team who will become involved in assisting the customer and Support in resolving the issue.
You count on your mainframe platform more than ever to support transaction processing, mobile, big data and other mission critical applications. As businesses rely more on software for competitive advantage, managing change becomes increasingly critical to building the applications necessary for achieving success. M3A Service delivers business value by providing:
CA Endevor M3A Service activities are focused on the tasks or functions needed to maintain and manage the service levels of the CA Endevor environments. These activities include:
M3A Start-up activities-These activities are performed as part of the customer start-up under M3A Service.
o Current procedures
o Lifecycle architecture
o Customizations
o Know issues, audit findings and recommendations
o Future state- Planned improvements, unplanned desired improvements
o User assistance
o Abend/problem fixes
o Production control support
o Request and change management
o Review open issues and incident reports
o Check general vital life signs
o Review recent activity logs. This involves checking the CA Endevor environment for any possible service level issues
o Processor maintenance
o System and Subsystem maintenance
o Release management maintenance
o Support product integrations
o Planned improvements and future state/wish list support
M3A Monthly Activities- Monthly activities revisit the various start-up measurement activities and update the CA Endevor administration environment. They can include:
CA Endevor M3A Services activities require that the customer’s CA Endevor environments be at a supported release with reasonable access to the tools necessary to monitor and manage the environment. Prerequisite activities include:
Remote access to the customer system- In order to perform the duties of the M3A Service, the CA technicians need remote access to the customer environment including TSO (or ROSCOE) sign-on for each LPAR housing a monitored CA Endevor environment.
Obtaining remote access for the CA M3A Service expert may take some time. To proceed with the initial inventory activities, the M3A expert will be able to advise you via WebEx or similar technology until access is granted.
Batch Endevor job submission- The M3A technician will need to be able to run various reporting jobs as part of their activities to monitor and measure the environment. To perform these tasks, the technician will need security access to the CA Endevor environments as well as the ability to view and extract report output.
Additional access- Depending on site activity, stability and other events, additional resources and security authorizations may be required. These requests will be directed to the customer liaison with applicable business justification.
To learn more about CA Endevor M3A Service or to speak with CA Technologies about how you can leverage this service for your organization, please contact your CA Technologies Account Manager.
