CA Endevor M3A Services - CA Technologies

CA Endevor® M3A Services

CA Endevor Software Change Manager (CA Endevor SCM) is the most widely used change management software for the mainframe. It provides your team with business-driven, customizable lifecycle paths and automated version control to protect your software assets and help maintain application integrity.

CA Endevor M3A Services provide the integrated administration, service and support necessary to maintain and manage the service levels of your CA Endevor environments.

Organizations are facing a growing skill concern as retirement is reducing their available technical workforce. This reduction of skilled employees represents a loss in the library of knowledge used to keep mission critical CA Endevor systems up and running. CA Endevor M3A Service provides your organization a simple way to augment and enhance existing resources to support your CA Endevor environments.

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CA Endevor M3A Services Overview

M3A Services for your CA Endevor environment delivers comprehensive administration and support to ensure the mainframe continues to be an important part of your IT infrastructure. M3A Services provide:

Monitoring – A technical expert performs daily monitoring interactions with the production CA Endevor SCM environments.
Measurement – A technical expert establishes an inventory of the CA Endevor resources and user databases. A performance baseline is established that can be used to measure and track the production CA Endevor environments.
Management – A technical expert provides direct input and if permitted, performs CA Endevor environment management tasks such as recommended tuning changes, expansions, reorganizations and other system functions.
Alerts – A technical expert is available to assist in various events requiring immediate technical assistance outside of what Level 1 CA Support would address. When the customer site encounters a CA Endevor related roadblock as defined under the M3A offering, they will be able to contact the M3A group for immediate assistance. The M3A service does not replace Level 1 technical support; instead it provides the integration of CA Support and CA Services to meet the customer needs.

In addition, customers enrolled in the M3A services will be known to the CA Support organizations. When an M3A customer calls in a Severity 1 or Severity 2 problem directly to CA Support, an immediate notification is sent to the M3A team who will become involved in assisting the customer and Support in resolving the issue.

Delivering Business Value

You count on your mainframe platform more than ever to support transaction processing, mobile, big data and other mission critical applications. As businesses rely more on software for competitive advantage, managing change becomes increasingly critical to building the applications necessary for achieving success. M3A Service delivers business value by providing:

Flexibility- Various options to augment your CA Endevor workforce by providing you with the resources needed to manage and maintain the mission critical development platform that serves the business.
Proven experience- Access to CA Endevor experienced M3A technical staff and knowledge base with over 30 years of mainframe source code management experience combined with next-gen resources integrated in CA technical staff to provide a continuous source of trusted professionals to meet your business needs.
Resource pool- Access to a pool of resources to ensure that in case of an emergency, there will always be experts available to assist in a critical situation.
Remote access- A low-cost alternative to dedicated on-site resources that allows for the “partial use” of a technical resource.

Typical M3A Activities

CA Endevor M3A Service activities are focused on the tasks or functions needed to maintain and manage the service levels of the CA Endevor environments. These activities include:

M3A Start-up activities-These activities are performed as part of the customer start-up under M3A Service.

Initial Interview-The CA Endevor administrator will interview current or acting Endevor administrators, systems administrators and application leaders to verify current practices and expectations. Items covered include:

o Current procedures

o Lifecycle architecture

o Customizations

o Know issues, audit findings and recommendations

o Future state- Planned improvements, unplanned desired improvements

Initial Inventory-The CA Endevor M3A team works with customer technicians to gather certain key CA Endevor technical parameters as well as perform specific hands-on examination that is used to build an inventory of CA Endevor components and existing conditions.

Initial Site Report-The M3A team combines the information above into a report establishing a baseline of the customer’s CA Endevor administration environments.

M3A Daily Activities- These activities will be performed as part of the daily checkup administered by the M3A team on a Monday through Friday basis. The timing of the checkup will be flexible to meet the site’s needs and M3A availability. The average daily checkup will take about 30 minutes per monitored environment. Additional time will be set aside to schedule and run (where applicable) utility functions to improve system functionality. Daily activities include:

Perform any required day-to-day maintenance and problem resolution

o User assistance

o Abend/problem fixes

o Production control support

o Request and change management

Review current system activity. This involves checking the CA Endevor environment for any service level issues.

o Review open issues and incident reports

o Check general vital life signs

o Review recent activity logs. This involves checking the CA Endevor environment for any possible service level issues

General maintenance as required

o Processor maintenance

o System and Subsystem maintenance

o Release management maintenance

o Support product integrations

o Planned improvements and future state/wish list support

M3A Monthly Activities- Monthly activities revisit the various start-up measurement activities and update the CA Endevor administration environment. They can include:

Production of updated site report to add current information to show the current state compared to the initial implementation. This document provides measurement of the overall benefits of the M3A activities.
Perform archive and backup/restore activities
Disaster recovery testing and backup validation
Performance tuning
File reorganization as required
Knowledge transfer and consulting as required

Prerequisite M3A Activities

CA Endevor M3A Services activities require that the customer’s CA Endevor environments be at a supported release with reasonable access to the tools necessary to monitor and manage the environment. Prerequisite activities include:

Remote access to the customer system- In order to perform the duties of the M3A Service, the CA technicians need remote access to the customer environment including TSO (or ROSCOE) sign-on for each LPAR housing a monitored CA Endevor environment.

Obtaining remote access for the CA M3A Service expert may take some time. To proceed with the initial inventory activities, the M3A expert will be able to advise you via WebEx or similar technology until access is granted.

Batch Endevor job submission- The M3A technician will need to be able to run various reporting jobs as part of their activities to monitor and measure the environment. To perform these tasks, the technician will need security access to the CA Endevor environments as well as the ability to view and extract report output.

Additional access- Depending on site activity, stability and other events, additional resources and security authorizations may be required. These requests will be directed to the customer liaison with applicable business justification.

Getting Started

To learn more about CA Endevor M3A Service or to speak with CA Technologies about how you can leverage this service for your organization, please contact your CA Technologies Account Manager.

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