Acceleration Services help extend the value of your solution by implementing additional functionality and/or configurations that can respond or expand to your requirements. Designed for quick deployment, Acceleration Services include enabling features available in the core solutions, adding modules, Packaged Work Products or other elements to enhance the capabilities of the core solution.
The following Acceleration Services are available:
Monitoring Governance is a comprehensive, service-oriented performance metric and event management framework that delivers value with timely, actionable data. CA Services assists with the design and documents monitoring requirements, advises on how to most effectively monitor and applies definitions to the related CA IM solution. CA Services experts also provide guidance on best practices for Monitoring Governance as a discipline.
This comprehensive service includes infrastructure, applications, business services and end-user experience factors. It is also service- oriented, providing a standardized configuration and value-driven offering as part of a service catalog, and is actionable by operator or automation.
Citrix Monitoring (CA UIM only). Get expert assistance from CA Services in designing, developing and deploying Citrix monitoring and reporting, with single-pane-of-glass visibility into all Citrix components for rapid time-to-value from best practices in Citrix monitoring.
Citrix-specific CA UIM UMP with services-deployed role-based dashboards, reports, charts, graphs and list views enables faster triage of Citrix-based environments with unified, holistic monitoring, end-to-end application monitoring and actionable insights. The proactive user experience of Citrix-based VDI infrastructures facilitates comprehensive response monitoring and high-value service delivery. Automating monitoring and data collection tasks from a single, unified cloud management platform helps reduce cost and complexity.
CA Virtual Network Assurance (CA VNA) (CA Performance Manager, CA Spectrum only). CA Services provides expertise in designing, developing and deploying the CA VNA solution, which is offered as an overlay for both CA Performance Manager v2.7+ and CA Spectrum v10.1+. Applicable use cases include Virtual Customer Premise Equipment (vCPE), vGiLAN, Service Chaining, Underlay Overlay Topology Mapping, and Software-Defined Networking (SDN) and Network Function Virtualization (NFV) health dashboards.
This service extends visibility to identify comprehensive coverage and operate new virtual networks alongside supportive legacy infrastruc-ture, map physical and virtual network functions, identify data plane performance issues, quickly identify root cause, and advanced monitoring that identifies vulnerabilities and bottlenecks that could impact service delivery. Reduce management complexity with visibility and expert understanding of all network component and layers within SDN/NFV stack and service chains.
End-user experience monitoring involves designing, developing and deploying application monitoring scripts in UIM end-to-end application monitoring probe.
Utility scripting involves designing, developing and deploying utility scripts within selected CA IM Solution. Utility scripts may be written in Perl, Shell or Lua (CA UIM only).
Reporting, dashboard, SLA design and deployment involves designing, developing and deploying customer-specific UI views, including charts, graphs, list views, reports and dashboards.
Voice and video performance management enables visibility into IP collaboration technolo- gies from market leaders to benefit from unified communications while mitigating operational risks; underpinned by CA Unified Communications Monitor (CA UCM).
Application network analysis installs and configures CA Application Delivery Analysis to help identify the root cause of a performance problem, and in conjunction with other CA solutions, provides visibility and control over the performance of application delivery suite; underpinned by CA Application Delivery Analysis (CA ADA).
Network flow analysis supports the introduction of network flow analysis as a function and provides the mechanisms to collect and record different types of network traffic between hosts. This service delivers insight into network bandwidth utilization by applications and supporting identification of network problems without having to reproduce; underpinned by CA Network Flow Analysis (NFA).
Capacity expansion supports increased capacity of CA IM technical solution architecture and may include migration of existing solution components to new servers with greater resource capacity.
Additional services include:
CA eHealth to CA UIM Transition is structured to facilitate transition of CA eHealth to CA UIM and evaluates and assists implementation of equivalence mapping of reports and configuration items.