Operational excellence depends on key roles using the same data, expressed in different ways, that’s converged into a unified approach for monitoring and managing IT operations.
Executives want at-a-glance visibility into overall health of the services supporting the business, and a high-level view of the health of the components that underpin business services.
Operations managers require at-a-glance visibility into how they’re performing against baselines. They need to view detriments to delivering expected services levels before customers experience an impact, and a detailed view across components to enable investigations into issues, to validate and predict, and with the ability for detailed drill downs.
Operators or analysts need alarm detail that gives a clear view of the most important issues to remediate, plus an ability to drill down for alarm details.
NOC staff need at-a-glance summary views of business services indicators and alarms, expressed as red-yellow-green status, for real-time views of performance and availability of IT underpinnings, with similar indicators by geo or group.