NEW YORK, October 26, 2017 — CA Technologies today announced it was recognized with two STAR Awards from the Technology Services Industry Association (TSIA) for Innovation in the Transformation of Support Services and Innovation in Leveraging Analytics for Service Excellence.
TSIA advances the technology services industry through benchmarking, research, education, and certification and awards programs. The TSIA STAR Awards recognize commitment to leadership and innovation in the service of customers and the recognition highlights CA’s multi-year customer experience transformation.
CA was named a winner in:
Innovation in the Transformation of Support Services: for CA’s customer experience transformation, including pursuit of best practices, support improvements, adoption of Net Promoter Score (NPS) and other metrics, company-wide education and customer touchpoint improvements.
Innovation in Leveraging Analytics for Service Excellence: for CA’s use of analytics to accelerate its customer experience transformation by interpreting feedback data to improve interactions in order to ensure customer success.
“We’re proud to be recognized by our industry peers and the TSIA with two STAR Awards,” said Dayton Semerjian, general manager, Global Customer Success, CA Technologies. “At CA, we like to say that customer experience is a team sport. These awards highlight CA’s efforts in improving the customer experience, and furthering our mission to help customers remove the barriers they face between their ideas and desired outcomes.”
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology and services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google +.
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