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CA Customer Success Manager Program

Work with a single point of contact for the product family of your choice.

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Your success manager works with your team to maximize the value derived from your CA product investment.

Your success manager gains detailed knowledge of your implementation, provides proactive tracking and analysis of usage and highlights opportunities that support your efforts to increase business value.

Features

  • Priority queueing and initial response to new support cases to help you meet the demands of your product implementation
  • Personal liaison for your CA-related requests, including support escalations, sales and service inquiries, educational resources and product management updates
  • Proactive analysis of product usage to help identify opportunities for increased adoption and utilization
  • Routine meetings for optimal communication and collaboration
  • Product-focused planning to help you accelerate your time-to-value
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Working for the CA Customer Success Team [3:08]

Your success manager partners with your organization to understand your business needs and offers proactive guidance to help you make the most of your investments.

Personalized Onboarding

Product expert works alongside your team during the entire onboarding process.

Priority Queueing

Get priority support queueing and initial response to new support cases for your designated covered products.

Differentiated Service

Receive faster response and proactive analysis and guidance.

How can we help you get the most from your CA solution?

Our team will contact you within 24 hours to discuss the program options that are right for your team and budget.

The ‘sales’ pitch is gone, and it feels like CA is really trying to provide solutions where there is a fit, not just a need.

Related Offering

Interested in accelerating business value across your entire portfolio of CA solutions?