Your success manager works with your team to maximize the value derived from your CA product investment.
Your success manager gains detailed knowledge of your implementation, provides proactive tracking and analysis of usage and highlights opportunities that support your efforts to increase business value.
Priority queueing and initial response to new support cases to help you meet the demands of your product implementation
Personal liaison for your CA-related requests, including support escalations, sales and service inquiries, educational resources and product management updates
Proactive analysis of product usage to help identify opportunities for increased adoption and utilization
Routine meetings for optimal communication and collaboration
Product-focused planning to help you accelerate your time-to-value