CA Technologies and SAFe® have brought transparency and togetherness to our teams. We’re a more lean and agile company, and better able to meet evolving customer needs in a highly regulated industry.
Senior Director of Portfolio and PPMO
, Biopharmaceutical Services Company
The company is a leader in the life sciences sector, providing consulting services to the world’s largest pharmaceutical companies for more than 30 years. Its tens of thousands of employees worldwide provide clinical research and informatics services that have contributed to the development of a significant number of top selling biopharmaceuticals.
The world’s top 15 pharmaceutical companies use the company’s informatics technology. This shared technology platform – which supports 1,700 clinical projects in 20 therapeutic areas – is maintained by 2,200 employees across the US, UK and India. Having to build products and services in a highly regulated environment where quality and compliance are expected is key. To achieve its business goals, the company needed to deploy agile at scale across the IT organization.
By deploying a Scaled Agile Framework (SAFe®) journey, implementing CA Agile Central and partnering with CA Technologies and program consultants, the company trained more than 600 people worldwide and launched seven agile release trains. The company now has a SAFe® Center of Excellence supported by 12 SAFe® coaches, seven Communities of Practice and a SAFe® Hub for knowledge and consolidation.
CA Agile Central has been critical to the success of the company’s SAFe® roll out. Using Agile Central they have gained insight into preparation and readiness for SAFe® ceremonies, to drive consistency and harmonization of agile best practices and to visualize metric reports to make course corrections. In turn they have seen an 18% increase in predictability, 13% increase in overall throughput and 17% decrease in churn.