Business

DBS is one of the largest financial services groups in Asia with operations in 16 markets. Headquartered in Singapore, DBS is a well-capitalised bank with “AA-” and “Aa1” credit ratings that are among the highest in the Asia-Pacific region. DBS provides the full range of services in corporate, small and medium enterprises (SME), consumer and wholesale banking activities across Asia and the Middle East.

Challenge

The accessibility and security of DBS’ online corporate banking platform, DBS IDEAL™, are key to its competitive advantage. As the industry continued to set new standards for online security, DBS decided to adopt a new model for identity and access management that would not only meet regulatory requirements but also provide convenience and peace of mind to its customers.

Solution

DBS partnered with business consultants Deloitte to implement a new identity and access management platform based on CA Single Sign-On Web Access Manager (WAM), CA Identity Manager, CA Directory and CA Audit. The new solution incorporates single sign-on and self-service password management capabilities, and has streamlined the process for both customers and employees.

Benefit

DBS was able to achieve compliance with the new regulations in a short period of time. The new CA Technologies platform for identity and access management reduces the risk of fraud, increases efficiency and improves customer satisfaction. The bank has also been able to make significant cost savings thanks to single sign-on capabilities.