In this course for CA Service Management release 14.1, you will learn about the new Unified Self Service (USS) feature. USS is a community-based communication tool which lets you connect and share knowledge with the people in your organization. Using this communication tool, you can post questions, get answers and share information, solutions and ideas. This easy-to-use interface makes searching for solutions simple by consolidating search results in a list organized by the source, such as Message Board, CA Service Desk Manager, CA Service Catalog or Google.
In this overview, you will learn the value that USS adds to CA Service Management r14.1. See how to navigate the new mobile application and how it acts as a unified interface for Unified Self Service, CA Service Desk Manager and CA Service Catalog. Learn how Unified Self Service integrates with CA Service Desk Manager and CA Service Catalog by reviewing various integration scenarios with USS. Finally, you will learn about implementation recommendations to get you started with the new Unified Self Service.