Customer Solutions

Sustainability Report

Related Videos


Project & Portfolio Management

Delivering superior CX

End-to-end security solutions

Accelerate the digital economy

CA Technologies customers around the globe use our software solutions to meet their business challenges and create new market opportunities. Our solutions help customers throughout the agile development life cycle, enabling them to better plan and prioritize development; develop and test; release and deploy; manage and monitor; and access and secure. To monitor and ensure our products’ effectiveness, we use them ourselves at CA.

By developing tools to manage the availability and performance of the IT assets within traditional data centers and cloud environments, CA gives customers the ability to easily optimize their computing resources and minimize unnecessary expenditures, the benefits of which are magnified when applied on a global scale.

Project & Portfolio Management

Research indicates that one out of every three projects fails to meet the expectations of management. At CA, we’ve undertaken an initiative to understand exactly what causes projects to fail and to deliver an improved solution that’s focused on ensuring project confidence across organizations: CA Project & Portfolio Management (CA PPM). We’re leveraging this solution to redefine how work is accomplished in the application economy, addressing how adaptive project managers can support their business, and business users can capture work details. This ensures confidence that the right level of work is captured and managed for budget, schedule and resource performance purposes.

CA PPM enables customers to make quicker, more strategic decisions; terminate projects that cost more than they’re worth; discontinue services that don’t meet business needs; and reallocate funds and resources from redundant or underutilized applications to new ideas. CA PPM helps customers know exactly which innovations will meet their customers’ demands and how to be ready to execute on them at a moment’s notice. 

Customer Experience

A customer-centric mind-set is at the heart of everything we do. Delivering a superior customer experience (CX) is a core CA Technologies goal, one that is written into our promise to customers. A premier CX drives higher levels of customer loyalty, creates competitive differentiation and enables growth for CA.

We have established a global CX program based on the industry-standard Net Promoter System (NPS) methodology, which measures customer loyalty and provides actionable insights to improve it. We have also launched companywide initiatives that focus on improving the end-to-end customer experience. These changes have boosted our customer satisfaction and NPS scores in all geographies.

Just as important as NPS scores is our emphasis on having CA employees walk in our customers’ shoes and understand what’s important in our customers’ worlds. We consider this to be so important that we provide opportunities even for typically non-customer-facing employees to work directly with customers.

Security and Privacy

To succeed in today’s digital world, businesses need to be open enough so that users, employees and partners can access the data they need. But the more open businesses are, the more vulnerable they can become to debilitating data breaches. Not so with CA. Our end-to-end identity and access management security solutions give businesses the freedom to connect everyone to everything from everywhere—along with the confidence that their critical corporate data is still safe and secure. With CA identity and access management solutions, our customers can create value, not vulnerability.

CA Security offers identity and access management solutions that empower businesses to take a proactive approach to enterprise security. Instead of waiting for bad things to happen, companies can be on the security offensive, engaging customers and partners with seamless access across on premise, cloud and hybrid environments while also actively ensuring maximum data protection and regulatory compliance.

Our security and privacy products include Access and Identity Management, API Security, Payment Security, Privileged Access Management, and CA Identity Service.

Our security solutions enable companies to connect, transact and communicate everything to everyone from everywhere with the confidence that their critical data remains safe and secure.

APIs

An application programming interface, or API, is a set of routines, protocols and tools for building software and applications. IT is beginning to see a shift toward a persona-defined user experience, as well as an architecture that is increasingly API-driven. Web APIs already play a critical role in connecting applications and services over the Internet. APIs are also used to launch innovative services and are expected to power the next generation of mobile and Internet of Things applications. We believe that, in the near future, employees and customers will access data, apps and other digital tools by leveraging APIs. This, of course, puts a greater emphasis on both the user experience and data security.

At CA Technologies, we help companies accelerate their digital transformation with APIs by managing them from all perspectives—business strategy, design and architecture, governance and tooling—all while providing the required levels of security.

Cloud Computing: Solutions Across Diverse Virtual and Physical Platforms

Cloud solutions from CA Technologies help our customers speed development, deployment and testing, and they also reduce cloud management complexity while protecting customers from outside threats. Our focus on making cloud computing more efficient and secure makes these operations more sustainable.

Virtualization: Maximize Capabilities, Minimize Physical Assets

Our CA Service Virtualization product reduces constraints across the software development life cycle, allowing developers, testers and performance teams to work in parallel for faster delivery and more reliable outcomes. Our solutions also reduce hardware, which takes up floor space and has high energy demands related to heating and cooling.

SaaS: Software as a Service

Software as a Service (SaaS) solutions from CA Technologies streamline deployments, increase agility, enable secure online business and benefit from our proven operational expertise within a secure service-delivery environment. Our SaaS solutions enable our customers to gain optimal IT security and management capabilities while also reducing the effort and cost of deploying an on-premises solution.

Products That Promote Sustainability

As customers become more aware of the impact of IT on the environment, including IT’s use of limited natural resources, they are increasingly looking for solutions that are more resource-efficient. In the context of software solutions, “sustainability” largely refers to solutions that have been designed and built to minimize the consumption of resources during development, operations and maintenance. At CA Technologies, we work to maximize opportunities for our customers’ IT operations by providing an efficient platform that limits resource use.

Our product design strives for sustainability in all respects. For example, to reduce paper consumption, our solutions default to electronic documentation. To reduce our customers’ electricity consumption, we require algorithms to be written for maximum efficiency and all idle time to be minimized. In this way, we aim to ensure that our products make efficient use of physical resources, such as materials and energy, throughout their life cycles.