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Global Customer Success and Support Programs

Start with the basics or invest in more. Whatever your needs, CA has your back.

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Support That Matches Your Business Needs

Every business is different, so why should you be stuck with a one-size-fits-all support program? With CA, you can choose how much support is right for you, from standard maintenance to a personal concierge. Each program offers unique features, but they all have one thing in common: our 100% dedication to your success with CA.

Which CA Support program is right for you?

CA Customer Technical Manager Program

Your technical manager brings their detailed knowledge of your entire CA portfolio to deliver personalized service and help you accelerate your return on investment.

  • Personal liaison for all CA-related requests
  • Priority queueing and initial response to new support cases for a specified number of products
  • Assessment of adoption maturity against industry standards
  • Customized planning
  • Flexible tiered offerings

CA Customer Success Manager Program

Focusing on the product family of your choosing, your success manager gains detailed knowledge of your implementation and provides proactive analysis of usage and problems.

  • Proactive analysis of product usage
  • Product-focused planning
  • Personal liaison for CA-related requests
  • Priority queueing and initial response to new support cases for a specified number of products
  • Access to onboarding program
  • Flexible tiered offerings

CA Designated Support Engineer Program

Team up with a designated support engineer who knows you, understands your environment and is directly accessible—so you can resolve issues faster and get more from your investment.

  • Direct-dial access
  • Accelerated response
  • Optional on-site visits
  • Technical consulting
  • Planning and upgrade assistance
  • Flexible tiered offerings

Upgrade Support Services

Get expert help on your next upgrade project and benefit from having a valued engineer that can support your team throughout the transition.

  • Regular account assessment meetings during upgrade
  • Open a case on my behalf
  • Designated, direct-dial engineer
  • Priority response

CA Fast Track Support

Enable your staff to become certified solution experts so they can perform basic triage in-house and go directly to senior-level CA Support Engineers when needed.

  • Software training and education
  • CA Fast Track Support certification
  • Bypass basic CA Support and initial triage
  • Directly connect with senior CA Support Engineers

CA Maintenance

We recommend that all CA customers invest in CA Maintenance to ensure uninterrupted access to expert advice and the latest information, upgrades and fixes. CA Maintenance includes:

  • CA Support Online for complete access to all technical product resources
  • Implementation and upgrade project support
  • Telephone access and coverage
  • Software updates, fixes, patches and notifications
  • Customer assistance for general questions

Award-winning Programs, Sustained Excellence

CA Support programs are built around a dedication to customer success. Our people, processes and programs continue to be recognized in the industry because they deliver sustained excellence and innovation.

Connect with our support team for all the answers you need.