Automation Trends and Opportunities

by May 9, 2019

Enterprises around the globe are in the midst of an arms race for innovation and agility to take advantage of opportunities that data and modern technical abilities such as automation avail to them.  At the same time, there is an ever-increasing expectation to do things faster and focus on the experience of customers and employees alike.

As organizations embark on their individual journey to modernize through automation, they want to capitalize on tried and tested technology, or collection of technologies, and learn from the experiences of early adopters.  Learning from early adopters is essential because early adopters have a tendency to pursue automation haphazardly and their investments end up being non-strategic, poorly linked to the business and undermanaged.  As such, many automation trends fade due to disappointing gains in productivity, or performance, or both.

To successfully convert automation investments into value, companies need to put automation to work at the right pace and right place. Learning from the successful adoption of automation by companies, and their ability to convert investments into value, we foresee a select set of trends in automation continuing to take root and avail opportunities for companies.

Shift Closer to Outcome with Business-centric Automation

Experience within this sphere showcases how automation is pushing out of its traditional stronghold within IT and moving closer to the frontlines of business outcome.  Recent advancements in automation such as RPA (Robotic Process Automation) and cognitive automation are complemented by ancillary technologies such as cloud, embedded software, machine learning, blockchain, etc., to expand the role of long-established automation keystones such as workload automation and service orchestration to become key enablers of enterprise agility and digital transformation.

Automation as a Seamless Fabric Across the Enterprise

Expectations of enterprise automation capabilities have evolved over time. Today automation plays an active role in achieving business outcomes such as improving market position, improve time to revenue, customer experience, brand resiliency, etc.  As such, automation within a modern enterprise stitches together disparate enterprise data, functions, tasks, and activities to meet expectations of high-performance, business-aligned IT.  Conventional manifestations of this trend are most notable in increased revenue and increase brand loyalty.  However, unconventional use of automation in this form is playing a pivotal role in synthetically tying together and orchestrating activities leading to improved employee satisfaction.

Autonomous Automation Drives Modern Enterprise

Machine Learning and automation, the two powerful digital enablers are creating more excitement than any other trend in automation today.  These two technologies together create a value proposition that is ushering a new era in innovation through the autonomy of automation.  Early successful adoptions of this trend are seen in the optimization of administration tasks by the shift of human workforce from operational tasks. Companies have gained enough experience in this sphere that the next chapter is being written.  Here, companies move beyond leveraging this technology for administration and start leveraging it for management bringing to bear digital dexterity that is impacting the company’s business strategy.

Automation Enables Systemic Compliance

The word ‘compliance’ has long been associated with tedium and hurdle for innovation. And recently the situation is getting even more complicated with organizations operating in a bimodal space, where bots and humans are collaborating and performing tasks within a service chain.  And while challenges abound, automation is enabling compliance to shift from a reactive stance to a proactive stance or continual compliance. It is enabling companies to efficiently adhere to standards and comply with established policies as a means to protect business value and avoid risk.

These trends highlight the shifting role of automation within the enterprise through trends.  Automation is becoming an ‘enabler’.  As such, it is enabling enterprises to respond better to dynamics within the organization and the shifts in the market space; positively impact experiences had through increased consistency and the organization’s ability to effectively meet and exceed expectations; compensate for human workforce inconsistencies and yield healthier operating margins.