Is Batch Dead Again?
It is probably not the first time you hear that batch processing is dead. The exponential growth of computing power has indeed made interactive processing preeminent. However, most IT organizations still dedicate a significant share of their budgets to automate repeatable tasks and routine processes. And now, we are quickly heading towards a scenario where automation tools are capable of thinking for themselves and making decisions based on policy; this is what is becoming known as intelligent automation. Intelligent automation opens the way for undertaking more complex IT tasks autonomously, applying better awareness and understanding of underlying business data that can be acted on.
Thriving in increasing complexity
It is not a big secret that digital transformation has made business processes get bigger and more complex. As a consequence, it becomes increasingly difficult to see in real time how assumptions in one area may impact one another. That’s why it is vital that modern IT automation steps up and outperforms basic job schedulers and script runners. What’s needed is automation that can better understand the underlying business context and enable proactive business process management.
The main capability you should expect from intelligent automation is to sense large amounts of business data for driving existing processes or workflows, learning and adapting dynamically. It can help you avoid to rip-and-replace your infrastructures and applications while actually improving your service delivery. So, no need for a big-bang. The implications of embracing an intelligent automation are improved processes and faster response times at a fraction of the cost.
Coping with modern architectures
Yet another effect of digital transformation, the mobility of workloads is accelerating as we move into a new world of clouds, containers and serverless architectures. This trend just creates more technical silos, adding layers of systems management and increasing the potential for infrastructure glitches. Intelligent automation is not only useful here, but it is vital as traditional systems management software is not suited to support and scale along with these new variable geometry environments.
As your service desk is inexorably faced with supporting more applications and systems. Fixing incidents absorbs significant time because your remediation process becomes inefficient. Intelligent automation is the answer. Not only by automatically resolving your repetitive service requests and incidents, but also by proactively adapting your infrastructure to the needs of the business demand. But don’t get me wrong, this is not just about addressing cost issues, this is about handling volume and speed, human teams would never be able to deal with.
Building an Intelligent Future
In the near future, the concept of job scheduling will pretty much disappear for good. Batch is dead again, this time not because of increasing computing power, but because of growing complexity. Intelligent automation will dominate for ensuring consistent delivery to the business. Adding intelligence to automation brings in a new era for productivity and innovation, setting the new standards of speed and agility. IT organizations that successfully implement intelligent automation will surpass ones that do not, by rapidly evolving from keeping the lights on to driving continuous innovation. It is probably a very good time for reviewing your automation strategies.