The State of Automation: EMA Research Explores the Current Outlook

by October 25, 2018

Why Has Automation Become Critical to the Enterprise?

Today, CA Technologies will launch The State of Automation report, in association with Enterprise Management Associates (EMA). The report suggests automation is becoming the backbone for modern businesses, and those that do not adopt it will flounder and struggle to survive.

The report details how business strategies have been radically affected by automation. Those embracing it have already seen significant productivity gains and revenue growth. 49% already report having used it to generate new revenue opportunities. However, as the report digs deeper, the reality is that many companies have only a cursory understanding and lack the automation maturity required to truly exploit its potential. This is not to say they do not recognize its importance, but that they simply are not making full use of it: 51% of organizations see automation as key to delivering rapid rate of change and 98% have plans afoot to adopt it across their businesses.

How Will This Play Out Moving Forward?

With the advent of artificial intelligence and machine learning, automation capabilities are expected to enhance, and their value to the business to increase. Indeed, 98% believe AI and machine learning will improve automation, and 65% anticipate these advances will enable them to leverage data for better decision making and increase overall knowledge through better usage of historical data. Thus, moving forward, we can likely expect intelligent automation to become increasingly pivotal within the enterprise portfolio.

The report does state however, that any driving force behind an automation strategy will be from the top down, led by CIOs and business executives. That said, staff on the ground will likely receive significant benefits, being freed up to work on strategic and innovative tasks—and the biggest benefactors will be those in finance and accounting.

Competing Approaches

The new kid on the block, so to speak, is robotic process automation (RPA). It is seen at this moment in time as a tool for business processes, whereas more traditional workload automation tools are considered appropriate for IT operations. Increasingly, however, workload automation is being applied in a wider business context, especially as RPA adoption remains limited: while 88% of respondents have deployed, or plan to deploy, RPA, usage is still very low, with most organizations having fewer than 100 bots.

To help expediate and ease the introduction of RPA to organizations, CA Technologies supports clients as they work to get their bots smarter, supporting their need to keep up with the speed of modern business, which requires continuous updates. Incorporating new integrations with leading RPA vendors, CA Continuous Delivery gives customers the business agility to deploy bots into production faster.

The current state of automation is clearly bright as a driver for speed, agility and revenue. The question is, simply, how do you maximize its potential and apply it in a way that will enable your company to flourish?