Darren Arcangel

Darren Arcangel is a Senior Principal Services Architect at CA Technologies. He has been the lead architect for some of CA’s largest IT service management implementations. Darren holds a Master of Science degree from Boston University, is an ITIL v3 Expert in ITSM, and is co-author of the books “Everything You Want to Know about Organisational Change” and “ITIL and Information Lifecycle.”

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