FIS ensures a memorable customer experience

Fidelity National Information Services (FIS) partners with leading Financial Services companies to help deliver innovation.

Over the past 6 months I have started a new job at CA, paid my daughter’s tuition, financed a car, bought groceries 173 times, and bought too many pairs of shoes for my son online.  I did all of this and paid my bills without stepping foot in a bank.

We live in a world where everything we need is at our fingertips.  The exponential growth of e-commerce and social media has changed the way we all live our lives and in turn has forced companies to change the way they deliver their services.

The FinTech industry is no exception to this. With the rise of self-serve mobile technologies, finance companies must continue to deliver a customer experience that is engaging. Mobile continues to be on the rise in the e-commerce and social media space, and it continues to grow within the financial services industry. With mobile payments becoming the norm over cash, this trend will continue to drive much of the innovation in FinTech.

I recently had the pleasure of speaking to Will Jelliffe, Director of Client Services for Fidelity National Information Services (FIS) about how they have embraced the mobile trend.  They are focused on developing new applications faster than ever before. “To provide value to our customers, we need to adapt to new channels and find new ways to digitalize traditional banking services,” says Jelliffe. “We provide services to approximately 1,600 financial institutions, which gives us a great opportunity to drive innovation and delight their customers.”

The organization, which developed one of the world’s most successful pay by phone applications for a top coffee chain, values user experience above all else, so developing inventive, secure technologies without bugs or delays is hugely important. “We test our ideas early on in the development cycle,” explains Jelliffe. “By ironing out any kinks and challenges, we can move forward faster and have greater confidence in our applications, while reducing the man hours that go into each cycle.”

FIS provides banking and payment solutions to thousands of businesses and banking institutions across the world. As one of the world’s largest FinTech companies, it aims to deliver its customers solutions to help them provide the best possible experience. “Finding out what the next emerging technologies will be and how we can connect those channels is a continuous challenge for us,” comments Jelliffe.

To hear more from Will Jelliffe, watch a recent interview with him explaining how FIS helps banks deliver a memorable customer experience.


Jennifer Whitney
Jennifer Whitney is the Manager of the Advocate Innovation Team at CA Technologies. She has…


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