Infrastructure Management 

Server monitoring battles you need to win in the application economy

Four key battles you need to overcome to ensure optimal performance of your systems and deliver the user experience your customers expect.

Your server monitoring approach needs to evolve to meet the challenges of application economy. In this reality your customers are far more likely to connect with your brand through a software application than a live person.

To thrive in the application economy developing and maintaining applications that deliver a superior experience to your end customers and staff needs to be the ultimate priority. But an application is as good as the performance of the server, network or IT infrastructure that supports it. To ensure optimal performance of your systems below are key battles you need to overcome:

Managing increasing numbers of heterogeneous server environments

For today’s IT administrators, it often does seem true that no good deed goes unpunished. Get one server cluster running smoothly, and you’ll be asked to get another one running smoothly.

On top of it, the new applications that are rolled out might require different types of server platforms than the ones you currently support. It might be Windows for one, Linux for the other or even AWS for an application that runs on the cloud.

Your server monitoring software needs to provide comprehensive coverage in terms of platform support so that you don’t have to run around buying, implementing and integrating more monitoring tools whenever there is a new platform to support.

Keeping up with the pace of new application deployment requests

Rapidly launching new applications that provide differentiated customer experiences is integral to success in the current times. This means IT teams would need to be more agile in terms of application rollouts.

They cannot let their complex IT monitoring tools get in the way.

Leveraging out of the box templates and policies would enable them to deploy and support systems across development, test and production environments faster.

Proactive monitoring to ensure optimal customer experience

Once the application is rolled out, brands cannot afford for a customer to complain. Customers have too many options in pretty much every market and they will switch in a snap.

This brings more pressure on IT teams to ensure there are no performance issues. They need to holistically monitor their end user’s experience and proactively identify issues using advances features such as predictive and actionable analytics.

A customer of ours, by being more proactive in their IT monitoring approach was able to reduce the services desk tickets or in other words the number of issues identified by internal/external users by up to 25%.

Gaining service level insights into the infrastructure

When your application goes down, every second counts. Users will only tolerate that for a while. Typical delays occur because at times you are unable to identify where the fault lies.

Servers are part of a complex ecosystem, one that’s comprised of different applications, databases, network devices and more. You’ll need a single solution that can encompass all aspects of the infrastructure and provide a cohesive view into the service levels being received, and, if performance issues or outages occur, a fast and precise way of determining what the issue is and how to fix it.

What other battles and challenges with respect to systems and sever monitoring do you need to overcome in the application economy? Are there any specific to your industry or organization? Let me know in the comments section below.


Umair Khan is a principal product marketing manager at CA Technologies for the company’s agile…

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