Why synthetic monitoring is a must have for SaaS applications

Get synthetic monitoring to understand how your SaaS apps are performing from the customers’ perspective.

Moving to the cloud? You’re not alone.

SaaS adoption is on the rise and at a rapid pace. In fact, a recent study conducted by IDG Research shows that 90% of all organizations today either have apps running in the cloud or are planning to use cloud apps within 12 months.

There are a variety of benefits that come with using SaaS applications; lower cost, easy deployment, painless upgrades, the list goes on. But one of the key benefits for IT is knowing that SaaS vendors are responsible for the health and uptime of their applications. However, just because they’re responsible to meet SLAs, how can you be sure they’re holding up their end of the deal?

The answer – synthetic monitoring.

Thinking that moving to SaaS completely relieves you from responsibility is a myth. Although you may no longer be on the hook for upgrades, uptime should still be a concern. The last thing you want is to find out your application is down from a customer, because we all know when something goes wrong it’s you they’ll be calling, not your SaaS provider. This is where synthetic monitoring can help.

Synthetic monitoring allows you to see how your apps are performing from the customers’ perspective.

By using synthetics to monitor your SaaS applications, you gain insight into uptime and performance that wasn’t there before. And if a problem occurs, synthetic monitoring has got you covered, providing alerts and detailed reporting to help you identify and fix issues faster, before customers are affected.

As you read this you may be thinking, “My existing tools monitor my cloud apps as well as my on-premise apps.” However, this may not be the case. Traditional monitoring solutions like application performance management, are able to monitor systems within your infrastructure, but synthetic monitoring can help bolster your existing APM solution by giving you deeper visibility into end-to-end performance regardless of where applications are running.

SaaS is the future

Studies show that by 2018 the typical IT department will have the minority of their apps and platforms (40%) residing in on-premise systems. Is your business on the same path? If so, it’s crucial to make sure you have the right monitoring solutions in place to be successful.

If you’re still not convinced about the benefits a synthetic monitoring solution can provide, try it yourself today.



Ashley George is an associate product marketing manager at CA Technologies, focusing on Application Performance…


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