Three essential elements to digital experience monitoring
How a holistic approach to digital experience monitoring can help you deliver premium experiences – on any device.
Phone and tablet apps – old news. Desktop/laptop apps – even older news. Enterprise apps – same. As users, we’re accustomed to these kinds of apps and have certain expectations of them. New devices, new OSs and new platforms keep the innovation rolling, but these forms of apps are well known entities. TVs have had apps for a while. Set top boxes & streamers: ditto. Refrigerators: yes. Cars: sure, why not. There’s even a smart toaster. I’m sure you can add to the list. The point is digital experiences through apps are an increasingly pervasive part of our physical world beyond our phone, tablet and laptop screens.
When these app experiences go well, all is good. When there’s a glitch (can you say “buffering?”), there’s a problem. If the glitch happens more than once – big problem.
What can organizations who provide these app experiences do to measure experiences and remedy issues? This is where digital experience monitoring comes in.
With digital experience monitoring (DEM), organizations can gain visibility into the performance and even the effectiveness of their apps. Many DEM solutions stop here. However, the best DEM solutions can also find problems fast, determine the root cause all the way down to a piece of code or infrastructure element. Finally, a DEM solution should give recommendations for how to fix any issues causing a negative experience and provide guidance on how to prevent them.
Key capabilities for digital experience monitoring include:
The app-to-infra advantage
While many point solutions exist that provide some of the benefits of the individual capabilities listed above, by using a solution that integrates them, you have a unique advantage: the app-to-infra advantage. In real life environments, applications can often span both cloud and traditional infrastructure. When a problem happens, there is a need for a unified view of the user’s transaction, regardless of the type of infrastructure that is involved: cloud, physical or virtual. This helps you pinpoint any infrastructure issues which may be causing a degraded user experience.
Being able to do app to infrastructure correlation is a key benefit to an integrated digital experience monitoring solution. CA Digital Experience Insights is such a solution and with it you can get deep, proactive insights into user experience with integrated APM and unified app-to-infrastructure visibility.
Try it today: ca.com/trydxi