Application Performance Management 

Using APM as part of your leadership journey

Share, speak, and partner with your peers to future-proof your application performance management investment.

Like many kids, I loved watching super hero shows. When Wonder Woman donned her uniform and Batman his mask and cape, I knew good was about to overcome evil. I still love those storylines, but not for the work world.  In IT operations, the last thing we really want is to be heroes. Why? Because it means there was evil lurking.  And we don’t want evil lurking. We want to avoid evil, and to do that, we need to make it our mission to be part of a forward-looking solution.

Instead of capes, IT operations teams need to don their best leadership skills to be part of the design for how an organization’s apps, or a customer’s apps, will thrive in the wild. There is great reason to be confident in the ability to be successful leaders in this role. IT operations leaders have a heritage of in-depth knowledge and stewardship of infrastructure, and they bring an aptitude for problem-solving. You also have a fundamental appreciation for the driving force that intelligence from data brings to the successful delivery of the broad ecosystem that supports applications.

Get conversational

When you bring these attributes to a conversation with your peers who own the business intent of the application – to those who design the applications, to the developers who code the applications, to those who test them, and so on – you create a dynamic that is no longer made up of heroes, but one that is stronger and more resilient with the purpose of fundamentally appreciating the role of others. What happens when you take on this new perspective?

One tangible outcome is sharing the insights you get from your Application Performance Management (APM) solution. This could mean making sure your peers get the personal log-ins they need to see real-time insights on latencies or crashes. It might mean setting up APM in a testing environment for the testing of a new type of infrastructure against various user scenarios.

Next, start speaking the same language of your counterparts by adding relevant statistics to your vocabulary. Areas like A/B testing, Bayesian probabilities, and causality are a good starting point, yet just that – a start. You need to continually expand your vocabulary and library of go-to examples relevant to your organization’s mission.

Then move into the business part of your vocabulary. You need to understand what metrics your business peers live and breathe by. And ask yourself how you can provide the situational awareness needed to make these metrics more robust. As data science continues to make a dent in the intelligence you can get from application performance data, you will see more of the capabilities that have long been in the pilot’s cockpit and in your NOC come to your business partners.

Bond with your APM software partner

That leads directly to the third action – the need to strengthen your relationship with your APM software partner. Software is there to serve you and your organizational mission. Sharing your vision directly with your APM partner and also internally – with your team and with your own leadership structure – will help you be a leader that is helping to future-proof your APM investment. No boss ever said no-thank-you to that!

CA Technologies can be a trusted partner to help you along the way. Join the CA APM Community to engage and collaborate with colleagues, CA employees, and other community members.

Share, Speak, and Partner. Cover these key areas in your first meeting with one or more of your peers. Evolve and expand it from there. And don’t forget to appreciate others and reflect along the way. You are, after all, a leader in the application economy.

Lara is senior principal of strategy for CA Technologies DCIM and IM solutions. She helps…


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