What a Hearty Breakfast Can Teach us About Full-Stack Monitoring

by June 11, 2018

Using monitoring and analytics to deliver top notch digital interactions with customers.

 

A full stack, that’s what I like. Yes, this is a technology blog and I am writing about pancakes. Pancakes are good. Flapjacks. Even crepes (those really thin pancakes). All good.

But when you need a full stack and only get a half stack, or even worse a single stack, it can be pretty disappointing. That’s true whether we are talking about delicious pancakes or the monitoring and analytics tools that IT Operations Management (ITOM) professionals use.

To push the food analogy a little further – with pancakes, the stack is made up of very similar things. A pancake is pretty much a pancake. But in the world of monitoring and analytics, the elements of a given digital delivery chain can be quite different. These elements include the application itself, the microservices, cloud services or APIs it uses, gateways, switches, middleware and connectivity layers, servers (both physical and virtual) and storage, and so on.

It makes senses that monitoring tooling need to take into account the uniqueness of each element: application monitoring for applications, infrastructure monitoring for infrastructure and networking monitoring for networks. But when your organization seeks to deliver top notch digital interactions with customers that will differentiate your business, there are three key things you’ll want to consider.

  • Avoid the one trick pony: A monitoring tool that addresses only one element of your digital delivery chain can be useful by itself but leaves you vulnerable to a siloed approach with many individual solutions that neither integrate from a usage perspective nor cross-correlate.
  • Beware of blind spots: Many monitoring solutions promise full visibility or full-stack monitoring but fall short of a true end to end solution. This leads to blind spots and lengthier response times to find and fix solutions.
  • Think about collaboration: Is your team siloed by a tool or technology domain? When tools are domain-specific and not part of a holistic solution, a lack of collaboration can result. This will cause a lot of finger pointing, lengthy war rooms and a never-ending blame game. 

The path forward: Domain-specific capability with integrated insights

Really, you need the best of both worlds: pancakes and bacon.  In other words, choose a solution that has both an element-focused toolset as well as an integrated approach. You’ll be able to get the depth and breadth for each element of your digital stack and still have end to end monitoring and analytics.

How CA can help

CA Digital Experience Insights, an industry leading SaaS-based digital experience monitoring and analytics solution, offers an integrated set of user experience monitoring, application monitoring and infrastructure monitoring capabilities. It is built on a powerful analytics engine that leverages open technologies such as Elasticsearch, Kibana and Hadoop, uniquely providing comprehensive monitoring and analytics across your digital delivery chain, providing cross-correlated insights.

CA provides true full-stack monitoring and analytics for applications, infrastructure and networks across cloud and on-premises, from mobile to mainframe.

Check out CA Digital Experience Insights for yourself with a free trial: ca.com/tryDXI

Explore CA’s IT Operations Management (ITOM) solutions: ca.com/ITOM

 

 

*This post originally appeared on CA Highlight.