Simulate Business Critical User Journeys with Synthetic Monitoring

by July 9, 2019

Stop being reactive – take a proactive approach to finding and fixing issues 

Customer expectations are higher than ever before – with the majority of today’s consumers expecting nothing short of a near perfect digital experience. But often times, IT teams are still forced to be reactive to issues, only to become aware of problems via customer complaints or support tickets. 

It’s time to take a more proactive approach. 

With a synthetic monitoring solution, you can monitor the performance of your applications even at times when you have no real users. Allowing you to find and fix any issues before your customer experience suffers. 

The DX Application Performance Management (DX APM) solution includes synthetic monitoring capability (DX App Synthetic Monitor) which enables IT teams to replicate user behavior and business critical transactions from a network of nearly 100 monitoring locations around the world. The solution now includes new real browser monitoring functionality which enables you to gain a more accurate picture of how users will experience your website through video session playback and detailed waterfall charts. 

This new functionality, called the Webdriver monitor can be run from either Chrome or Firefox browsers and allows you to leverage any point and click web based recording tool to capture transaction scripts, whether it be a login or checkout transaction – to ensure they are functioning as users would expect.

Once the script is recorded, it is executed within DX APM’s synthetic monitoring tool where you can watch video playback of the transaction along with access to a detailed waterfall view of the load times for each component on your website – helping you quickly identify the root cause of the problem. 

Unlike real user monitoring solutions, synthetic monitoring provides IT teams an advantage by allowing problems to be identified before users are affected – ultimately providing a better user experience. 

To learn how to get started with this feature, watch the below demo video.


Learn more by visiting ca.com/apm or view the release notes.