As CA Technologies enters a new era with Broadcom, we are excited about the opportunity to, as Broadcom CEO Hock Tan put it, “double down for future growth.” Arguably the most important investment we are making is in customer success. Greg Lotko’s recent blog mentioned changes we’re making to strengthen our relationship with you and invest in your success. What does that mean?
There are as many definitions of customer success as there are customers. Success may be filling a critical gap in mainframe skills or expertise; converting smoothly from a competitive software product to CA’s; improving the economics of the mainframe; better integrating mainframe, cloud, and hybrid IT; or enabling modern software development on mainframe. Whatever your definition of success is, my organization’s mission is to help you achieve it.
To this end, we have aligned all the functions that directly serve customers into one organization which we are also growing significantly. Working together, our professional services, technical support, presales, engineering and conversion services, education and training, partner support and strategic alliance experts can serve you with greater speed and agility. We are making our services and field and lab resources more accessible to you. Our goal is to partner with you through your entire mainframe journey, helping you realize greater value from your investment and achieve success now and in the future.
For example, we offer conversion services that accelerate software migration to help you wisely invest your mainframe budget. We perform smart health checks where we assess your current software configurations, utilization, and processes and develop a plan to help you get the most out of your mainframe. Our implementation services can help you upgrade to a new release or adopt a new solution while minimizing operational risk and maximizing productivity and ROI. All of these offerings bring to bear 40 years of CA best practices, expertise that spans computing platforms, from mobile to cloud to mainframe, and a proven collaborative methodology that drives results.
These are just a few examples (more here) of how we can help you achieve success. You may be thinking, yes, but how does this translate into investment on Broadcom’s part? Well, talk to us about your organization’s vision and needs. You’ll be pleasantly surprised by price of the services and support we propose. As I said, we are ready to invest in your success.