Business

Hanwha Life Insurance Co Ltd (Hanwha Life) is an international life insurance company in the Republic of Korea. It offers personal and corporate insurance products such as critical illness insurance and retirement policies.

Challenge

Hanwha Life’s applications are essential to customer experience – from signing a new contract through to settling a claim. To maintain high quality service, it needs to be able to assess application performance and resolve faults quickly.

Solution

With CA Application Performance Management, Hanwha Life can monitor 22 business-critical applications in real time 24/7. Automated alerts, advanced root cause analysis and event correlation have reduced mean time to repair.

Benefit

With better visibility and control of application performance, system availability in the consolidated environment has reached new heights. This helps to improve the experience for Hanwha Life’s customers while reducing costs and risk.