CA Top Secret M3A Services

An Application Management Service

CA Top Secret® provides innovative, comprehensive security for your business transaction environments across operating systems to help your organization realize the scalability, security, reliability and costeffectiveness of the mainframe.

CA Top Secret Monitor, Measure, Manage, Alert (M3A) Services deliver the integrated administration, service and operational support necessary for sites relying on CA Top Secret to control access to and secure mission-critical information and data residing on IBM® z Systems™ hardware.

You can count on the CA Services experts with decades of mainframe experience to reliably provide M3A remote managed services with precision, quality and value.

Download as PDF

Business Challenges

The mainframe continues to be a crucial platform that supports key activities including transaction processing, mobile and big data analytics within your IT environment. But with many technical workers retiring, organizations face a growing skills concern and IT professionals need to tackle challenges, such as:

Supporting the business that is still, and will continue to be, dependent on the power, scalability, security and reliability of the mainframe platform
Maintaining the library of knowledge built up over decades with existing staff members
Finding viable options to expand the education and training of the next generation of mainframers

Key Outcomes

Improves your mainframe solution value by ensuring continuity of operations
Offers greater productivity and resource effectiveness
Provides flexibility and a range of options to augment your CA Top Secret workforce
Offers a broad resource pool across CA Support and Business Unit teams to help address critical issues quickly and efficiently

Key Services Features

Remote access provides a low-cost alternative to dedicated on-site resources that allows for the partial use of a technical resource.

Proactive improvement and tuning of your CA solutions helps maximize your investment.

Regular reporting and operational review demonstrate the value of M3A month over month and progress against system objectives.

Proven experience offers access to M3A technical staff and a knowledge base with more than 30 years of mainframe expertise.

Offering Overview

CA Top Secret M3A Services can provide your organization with a simple way to augment and enhance existing resources to support your CA Top Secret environments with precision, flexibility and predictability—now and in the future. CA Top Secret M3A Service activities focus on the tasks and functions needed to maintain and manage the service levels of your CA Top Secret environments.

M3A start-up activities include:

An initial interview to establish the basic understanding of the CA Top Secret environments
An initial inventory to gather key CA Top Secret environment reports that can be used to build an inventory of CA Top Secret technical parameters and existing conditions
An initial site report that establishes a baseline of the CA Top Secret administration environments

Intended to be flexible to meet your operational schedule, M3A daily activities include:

Reviews of current system activity to determine if any performance issues exist
Reviews of recent activity logs to look for errors and attempted security breaches that may have occured
General maintenance such as change management process support, request for additions, changes or deletions to data access rules and system access, fixes and patches and other system activities
Planned improvements and future state, wish-list suport

Designed to demonstrate the value delivered by the M3A service, M3A monthly activities revisit the various start-up measurement activities, update the CA Top Secret environment performance baselines and include:

An updated site report to show the current state compared to the initial implementation
Auditing and auditor reccomendations, SOX and other governance advice and support
Disaster recovery testing and backup validation

Prerequisite M3A Activities

CA Top Secret M3A Service activities require that the CA Top Secret environments be at a supported release with reasonable access to the tools necessary to monitor and manage the environment. Because M3A Services are generally delivered remotely, appropriate access will be required.

In addition to M3A providing administration and functional support of your CA Top Secret environment to solve resource issues, CA Education can provide a longer-term solution. We can help develop your next generation of mainframers with training and education ranging from the Mainframe e-Learning Library to Mainframe Academy. Learn more.

Getting Started

To learn more about CA Top Secret M3A Service or to speak with CA Technologies about how you can leverage this service for your organization, please contact your CA Technologies Account Manager.

Soluciones

Productos

Recursos