Jaume Ferrarons Llagostera is an Associate Research Engineer in CA Labs, based in Barcelona. His current research focus is on the design of graph analytics-based tools to optimize customer support processes by performing root cause analysis and solution prediction.
Jaume is pursing a Ph.D on Graph Analytics in collaboration with UPC. He has working experience in the field of Data Science, holds a M.Sc. diploma in Data Mining and Knowledge Management and has done active research in the area of distributed computing.