Appriss améliore ses services avec CA Service Desk Manager et CA Process Automation
Zone géographique: Amérique du Nord
Secteur d’activité: Technologies
With the CA Technologies solutions, we can decrease the number of keystrokes our staff have to make, which means they can spend more time helping users.
Bob Popeck
, Director , Appriss
Business
Appriss unveiled the United States’ first automated victim information and notification system in 1994. Today it helps thousands of public and private organizations prevent fraud, manage risk, fight crime, ensure compliance and increase safety.
Challenge
To enhance customer service and improve efficiency without adding head count, Appriss needed to gain control of and automate its service desk. Manual ticket logging was time consuming.
Solution
With CA Service Desk Manager and CA Process Automation, Appriss has automated 437 manual processes. On average CA Process Automation performs over 260,000 processes a month. Flows can be modified without the need for downtime, improving agility.
Benefit
By automating service desk processes Appriss has cut ticket operations from an average of 3 seconds to 1.8 seconds. Appriss is better able to meet its service and operational level agreements, improving service levels.
Featured Products
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CA Process Automation
Design, deploy and administer the automation of IT operational procedures.
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CA Process Automation
Design, deploy and administer the automation of IT operational procedures.
Explorer >