CA Service Catalog is an integral part of a CA Service Management solution which include CA Service Desk Manager and CA IT Asset Manager. Each of these products may be implemented and adopted separately or in combination according to an organization’s priorities. They are tightly integrated to support capabilities across the IT service management (ITSM) domain, providing tools to help manage the entire service life-cycle consistently for request, incident, change, asset and service-level management.
Implementation Services for CA Service Catalog Implementation Services assists in deploying a solution which supports request management and which can be enhanced to meet specific needs for automation, integration and collaboration.
By utilizing IT resources and services efficiently, organizations can support initiatives that drive competitive advantage. Conversely, poorly managed resources and services increase costs, impede initiatives and can undermine business and IT management. Underlying problems include:
Implementation Services for CA Service Catalog Implementation Services deploy an ITSM solution which supports request management.
CA Services deploys the solution using a framework of foundation services and optional acceleration services that offers greater flexibility and fosters incremental solution adoption. This modular approach speeds the deployment of core functionality while providing powerful options to extend CA Service Catalog with proven workflows, automation, additional integrations and reporting capabilities for improving IT service request management.
Foundation Services for CA Service Catalog provide a proven framework for implementing CA Service Catalog, enabling core ITSM functions using the product’s built-in features.
These services enable the following capabilities for request management:
Acceleration services extend your solution with enhancements for additional automation and integrations, tailored rules for routing requests, multi-tenancy and specialized reports and notification methods.
Service desk request fulfillment: Provides integration between CA Service Catalog and CA Service Desk Manager to support automatically creating service desk change orders or requests via the fulfilment workflow process
Visualize service configuration items: Enables viewing CI’s which make up a service and performing root cause analysis in the event a service is lost due to CI changes or outages
Asset request fulfilment: Streamlines request fulfillment by automating the process of associating service requests with assets such as hardware managed within the asset portfolio manager
Mobile access: Allows users to browse and search the service catalog and to submit requests from mobile devices
Catalog widgets: Enables CA Service Catalog administrators to work with application administrators to embed service catalog functionality in a portal or HTML page
Multi-tenancy: Configures the solution to manage services separately for individual tenants that operate within a logical group such as a business unit or as clients of a managed service provider
Recommended Content