CA Services & Support



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Services CA IDMS™ M3A

An Application Management Service

CA IDMS M3A Service provides the integrated service and support necessary for sites relying on CA IDMS for their mission critical, high-performance database processing systems running on IBM z Systems hardware.

Organizations are facing a growing skill concern as retirement is reducing their available technical workforce. This reduction of skilled employees represents a loss in the library of knowledge used to keep mission critical CA IDMS systems up and running. CA IDMS M3A Service provides your organization a simple way to augment and enhance existing resources to support your CA IDMS environments. 

CA IDMS M3A Services Overview

M3A Service provides: 

  • Monitoring – A technical expert performs daily monitoring interactions with the production CA IDMS environments. 
  • Measurement – A technical expert establishes an inventory of the CA IDMS resources and user databases. A performance baseline is established that can be used to measure and track the production CA IDMS environments. 
  • Management – A technical expert provides direct input and if permitted, performs CA IDMS environment management tasks such as recommended tuning changes, required database expansions, reorganizations and other systems DBA functions.
  • Alerts – A technical expert is available to assist in various events requiring immediate technical assistance outside of what Level 1 CA Support would address. When the customer site encounters a CA IDMS related roadblock as defined under the M3A offering, they will be able to contact the M3A group for immediate assistance. The M3A service does not replace Level 1 technical support; instead it provides the integration of CA Support and CA Services to meet the customer needs. 

In addition, customers enrolled in the M3A services will be known to the CA Support organizations. When an M3A customer calls in a Severity 1 or Severity 2 problem directly to CA Support, an immediate notification is sent to the M3A team who will become involved in assisting the customer and Support in resolving the issue.

Delivering Business Value

CA IDMS M3A Service delivers business value by providing:

  • Flexibility - Various options to augment your CA IDMS workforce by providing you with the resources needed to manage, maintain and secure the mission critical systems that serve the business.
  • Proven experience - Access to CA IDMS experienced M3A technical staff and knowledge base with over 30 years of mainframe security experience combined with next-gen resources integrated in CA technical staff to provide a continuous source of trusted security professionals to meet your business needs.
  • Resource pool - Access to a pool of resources to insure that in case of an emergency, there will always be resources available to assist in a critical situation.
  • Remote access - A low-cost alternative to dedicated on-site resources that allows for the “partial use” of a technical resource.

Typical M3A Activities

CA IDMS M3A Service activities are focused on the tasks and functions needed to maintain and manage the service levels of the CA IDMS environments. These activities include:

M3A Start-up activities - These activities are performed as part of the customer start-up under M3A Service.

  • Initial Interview - The M3A group performs a series of interviews with key personnel at the site to establish the basic understanding of the CA IDMS environments. Typical interviews would include existing CA IDMS DBAs, Applications Managers and Systems Programmers.
  • Initial Inventory - The M3A group works with customer technicians to gather certain key CA IDMS environment reports that can be used to build an inventory of CA IDMS resources and user database resources.
  • Initial Performance Baseline - The M3A group works with customer technicians to gather certain key CA IDMS environment reports that can be used to build a performance baseline of the CA IDMS environment and its resource consumption.
  • Initial Site Report - The M3A group will combine the information above into a report establishing a baseline of the customer’s CA IDMS environments. 

M3A Daily Activities - These activities will be performed as part of the daily checkup administered by the M3A team on a Monday through Friday basis. The timing of the checkup will be flexible to meet the site’s needs and M3A availability. The average daily checkup will take about 30 minutes per monitored environment. Additional time will be set aside to schedule and run (where applicable) utility functions to improve system functionality.

  • Review current system activity - This check involves using CA IDMS Performance Monitor (if available) or other processes to quickly survey the CA IDMS environment for any possible service level issue.
  • Review recent activity logs - This involves checking various CA IDMS regions and CICS services statistics for recent database activity looking for error conditions, waits and other “interruptions” that may have occurred in the service.
  • Review recent record and table activity - This involves checking various database statistics for recent database activity looking for table growth, significant row/occurrence maintenance and index activity that may affect performance and service levels. 
  • Alert on required corrective activity - This action is coordinated with the customer liaison (system programmer or other) to insure that the activity is scheduled and completed as needed. Samples of requested activities are utility functions such as index maintenance, database reorganization, and database expansions. Any unusual activity will be alerted and a plan to implement corrective action will be discussed. 
  • M3A Monthly Activities - These activities revisit the various start-up measurement activities and update the CA IDMS environment baselines. 
  • Produce updated site report - Add current information to the site report to show the current state compared to the initial implementation. This document provides a measurement of the overall benefit of the M3A activities.
Check general vital life signs        
Check general vital life signs    

Prerequisite M3A Activities

CA IDMS M3A Service activities require that the customer’s CA IDMS environments be at a supported release with reasonable access to the tools necessary to monitor and manage the environment.

Remote access to the customer system - In order to perform the duties of the M3A Service, the CA technicians need remote access to the customer environment including TSO (or ROSCOE) sign-on for each LPAR housing a monitored CA IDMS environment.

  • Obtaining remote access for the CA M3A Service expert may take some time. To proceed with the initial inventory activities, the M3A expert will be able to advise your customer liaison via WebEx.
CA IDMS Performance Monitor - CA IDMS Performance Monitor provides the best possible tool for the M3A technician to access and monitor the CA IDMS environments.
  • For sites without CA IDMS Performance Monitor, other batch utility processes can be utilized; however the amount time necessary to perform the monitoring tasks may be significantly greater.

Batch IDMS job submission - The M3A technician will need to be able to run various reporting jobs as part of his/her activities to monitor and measure the environment.

  • To perform these tasks the technician will need security access to the CA IDMS environments (CA IDMS tables only) as well as the ability to view and extract report output.
Batch “User Database” job submission - If permitted, the M3A technician will need to be able to run various utility functions against the user-defined databases to trouble shoot pending issues with the user databases.
  • To perform these tasks the technician will need security access to the CA IDMS environments including the user databases as well as the ability to view the utility report output.
  • For sites not wishing to grant this utility access to the user databases, the M3A technician can provide the customer liaison with the recommended actions to be performed.

Additional access - Depending on site activity, stability and other events, additional resources and security authorizations may be required. These requests will be directed to the customer liaison with applicable business justification.

Getting Started

To learn more about CA IDMS M3A Service or to speak with CA Technologies about how you can leverage this service for your organization, please contact your CA Technologies Account Manager.