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CA Designated Support Engineer Program

Get support and guidance from a designated engineer who knows you, understands your environment and is directly accessible.

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Gain direct access to an expert who can help promote faster issue resolution, increased usage and enhanced ROI.

Through this program, you can work with a dedicated engineer that provides the technical and strategic expertise to facilitate timely and fitting resolutions to product support issues—both major and minor.

Features

  • Designated support engineer familiar with your business and IT environment
  • Personalized, prioritized response to technical issues
  • Product-specific guidance during upgrades and patches
  • Optional on-site meetings to review business needs and IT results
  • Practical guidance on how to configure, operate and troubleshoot your systems
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Designated engineers can spearhead issue resolutions, provide advice through upgrades and work with you on mapping product usage to business needs.

Faster Issue Resolution

Contact your designated support engineer directly.

Increased Productivity

Work with a product support expert that can help you get more done, faster.

Improved ROI

Make the most of your investment with your personal subject matter expert.

How can we help you get the most from your CA solution?

Our team will contact you within 24 hours to discuss the program options that are right for your team and budget.

CA has come a long way in the past several years. They have a much more customer focus. When you ask a question, the team seems genuinely interested in researching and providing the right answer.

Related Offering

Through CA Fast Track Support, your in-house staff can become certified solution experts, so they can perform basic triage on-site and go directly to senior-level CA Support Engineers when needed.