Industry: IT Services
Alerts are now automatically routed to the customer if they are important, reducing the timeframe for alert reporting from 30 minutes to 10.
, Deputy Director of Managed Services Division , JBS
Headquartered in Tokyo, Japan Business Systems has been providing a wide range of IT services since 1990. The company’s 730 employees help organisations manage their increasingly complex IT infrastructures.
As a growing business, JBS needs to ensure it can meet increasing demand for IT monitoring services across hybrid cloud and on-premise environments. It also must ensure that these services can be delivered efficiently.
Using CA Unified Infrastructure Management with local language capabilities enables JBS to provide advanced monitoring services customised to specific client needs. The automation offered by the solution safeguards quality and maximises efficiency.
JBS has been able to extend its services in cloud computing and reduce the time and cost of providing monitoring services, thereby improving competitive advantage.