Olympus Improves Patient Outcomes with More Effective Support of Healthcare Devices
Geography: North America
Industry: Manufacturing
CA Client Automation enables us to monitor, deploy and manage customers’ devices more logically and efficiently. We have been able to replace manual processes with automated workflows.
Adrian Concannon
, Senior Principal Engineer , Olympus
Business
Olympus designs and delivers precision technologies for healthcare, life science and industrial sectors. Founded in 1919, it created the first camera that allowed doctors to look inside the human body.
Challenge
To deliver responsive remote support services to more than 700 healthcare organizations, Olympus must be able to monitor and manage a range of different endpoints and react quickly to any problems.
Solution
CA Client Automation and CA Spectrum enable Olympus to monitor and manage more than 3,500 devices across its customer base in North America. Remote support, problem resolution and system upgrades have been simplified and automated.
Benefit
Olympus can provide more responsive and cost-effective services to its customers, which helps improve patient outcomes. An operating system upgrade now takes an average of three minutes instead of an hour.
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