CA Service Desk Manager has proved that it is still the best solution for service management, and sufficiently flexible to adapt to a broad range of new applications.
, Head of IT , University of Verona
The University of Verona is one of Italy’s leading universities. Founded in 1982, it has 24,000 students and is internationally recognized as a top academic institution.
To maintain its competitive advantage and keep up with modern trends, the university decided to expand its service management solutions by incorporating non-IT help requests from staff and eliminating paper processes in student administration.
CA Service Desk Manager was extended to cover the new processes. Non-IT services managed by the solution include building maintenance and management of student administration procedures – soon to be available to all 24,000 students.
Monitoring SLAs has improved non-IT maintenance services. Queues at admin offices are shorter and student enquiries are processed with total transparency.