In years past, customers once tiptoed cautiously into the realm of online banking, bill payment and other Internet-based business. Today, however, millions are comfortable performing a host of transactions online—and relying on the supporting organizations to maintain a secure environment.
As a result, companies are rapidly expanding the ways they provide online services to customers, employees and partners to make convenient anywhere, anytime access and any-device options the new standard.
Their goal? Gain greater efficiencies, enable improved responsiveness and deliver a better user experience.