Application Management Services From CA Technologies

Application Management Services from CA Technologies move beyond the traditional incident management and administration of your CA software to help you innovate, not just maintain. Application Management Services provide a holistic, tiered approach that can help align IT with business outcomes delivered in an “as-a-service“ consumption model.

CA provides an SLA-based service to meet your business needs and support levels. CA Services professionals can maintain, enhance and manage your CA solutions to maximize the value of your investment and free up your team to focus on business critical initiatives.

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Business Challenges

In the fast paced application economy, organizations may face challenges in onboarding new technologies and keeping IT aligned with business strategies. Expectations and demands are high, and the pressure to deliver innovation doesn’t go away. In order to deliver value to the business, you may need to address such daily challenges as:

Misaligned or constrained resources that are constantly busy with day-to-day administration of vital applications

The need to acquire and retain the right skills and knowledge to ensure operational efficiency and continuity

Maintaining a low and predictable OPEX while keeping up with the pace of innovation

Key Outcomes

Continuous innovation and improvement for greater business value from your CA software investments
Reduced costs and financial predictability
Improved solution adoption for faster return on your IT spend
Greater productivity and resource effectiveness and the ability to adapt to changing business conditions

Key Service Features

Flexible engagement model to align resources, tasks and the level of service to your specific requirements
Access to highly skilled CA professionals across the organization with unsurpassed knowledge of CA solutions and their operation
24/7 support model to address the needs of your dynamic IT environment
Proactive improvement of your CA Technologies solutions and enhancements to maximize your investment
Delivery from a secure facility ensuring safety of your critical data and IT assets

Offering Overview

Application Management Services from CA Technologies provide a flexible engagement model that enables you to focus on what’s important to your business. Whether your CA solutions are in the cloud or on-premises, CA professionals can deliver a wide range of services, from production support to value-driven solution enhancements. Some customers may just require administrative and operational assistance, while others may seek an enhanced service that includes tasks such as:

Proactive application monitoring
Health checks
Implementation and solution enhancements
Upgrades
Architectural guidance
Education
Packaged work products
Supplementary support

Additionally, you will have the advantage of access to CA product experts across the organization, from services, education, support, product management engineering and more. Whatever your need, CA Services can provide the level of attention you require, all backed up by ITIL-compliant processes, service level agreements and a dedicated technical service manager.

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