Acceleration Services help extend the value of your solution by implementing additional functionality and/or configurations that can respond or expand to your requirements. Designed for quick deployment, Acceleration Services include enabling features available in the core solutions, adding modules, Packaged Work Products or other elements to enhance the capabilities of the core solution.
The following Acceleration Services are available:
End-user experience monitoring. Expert assistance in designing, developing, and deploying application monitoring scripts in the CA UIM end-to-end application monitoring probe.
Utility scripting. CA Services assists with designing, developing, and deploying utility scripts within the selected infrastructure management solution. Utility scripts may be written in Perl, Shell, or Lua (CA Unified Infrastructure Management-only).
Reporting, Dashboard, SLA Design/ Deployment. Expert assistance in designing, developing, and deploying customer-specific UI views, including charts, graphs, list views, reports and dashboards.
Voice and Video Performance Management. Provides critical visibility into IP collaboration technologies from market leaders to take advantage of the benefits of unified communications while mitigating operational risks.
This acceleration service is underpinned by CA Unified Communications Monitor.
Application Network Analysis. Installs and configures CA Application Delivery Analysis to help identify the root cause of a performance problem and, in conjunction with other solutions from CA Technologies such as CA Infrastructure Management, CA Network Flow Analysis and CA Application Performance Monitoring, provide visibility and control over the performance of customer’s application delivery suite.
This acceleration service is underpinned by CA Application Delivery Analysis.
Network Flow Analysis. Supports the introduction of CA Network Flow Analysis as a function by providing a mechanism to collect and record different types of network traffic between hosts, providing insight into network bandwidth utilization by applications and supporting identification of network problems without having to reproduce them.
This acceleration service is underpinned by CA Network Flow Analysis.
Capacity Expansion. Supports increased capacity of Infrastructure Management solutions from CA Technologies architecture, typically by adding additional solution server components. This may also include migration of existing solution components to new servers with greater resource capacity. For example:
– CA Spectrum: Additional SpectroSERVERS and/or OneClick Servers
– CA Performance Management: Additional Data Collectors
– CA Unified Infrastructure Manager: Additional hubs
– CA Application Network Analysis and CA Unified Communications Monitor: Offered in conjunction with a health check and architecture review, as a separate consulting service.