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Our Customer Promise

At CA, we live by this simple principle: We put our customers at the center of everything we do.

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Nothing is more important than your success.

At CA, we strive to consistently deliver a superior experience by putting your organization at the center of all we do. The ultimate measure of our success is through your success and earning your trust as a strategic partner. Here’s what we’re doing to deliver on this promise.

Feedback-driven improvements

We’re increasing customer participation in development planning and embracing the agile methodology to create product releases that are more relevant, more frequent and of increased quality. We’ve implemented advanced analytics to spot opportunities to help you get maximum value from your CA investments.

Better support channels

We’re rolling out new service and support offerings to help you get more value from your investments at every stage. This includes an “omni-channel” support strategy that lets you communicate with us 24/7 across email, chat, web and mobile in many languages.

Customer service pros

We’re working to improve your experience with us with newly-created customer service roles, including Customer Advocates, New Customer Adoption experts and Customer Success specialists.

Superior customer service in action.

Here are a few of the organizations we’ve helped eliminate the barriers between ideas and outcomes.

Every idea needs champions.

At CA, it’s everyone’s mission to make your business successful.

We champion great ideas, remove barriers and help them achieve the business outcomes they deserve.

Our Mission

We believe that a single idea can change the world. But great ideas only matter when they become real, ready-to-launch products and services. That’s why our mission is to help our customers eliminate the barriers between ideas and business outcomes.

We’d love to hear from you.