“CA Technologies plays a vital role in helping Nationwide deliver a frictionless eCommerce shopping experience,” says Matthew Sparkes, Commercial Manager, Nationwide. “By adding advanced analytics to the next generation of our digital verification process, 3-D Secure, Nationwide has the flexibility and control to make even the most complex transactions seamless and secure. CA’s payment security solutions help us identify fraud more effectively while improving the customer experience and delivering the insight we need to understand customers better and to drive business growth.”
CA Transaction Manager allows Nationwide to offer cardholders a flexible and dynamic strong authentication process by implementing the industry standard 3-D Secure protocol with the Verified by Visa program.
CA Risk Analytics increases insight and enables Nationwide to continue to transparently assess the fraud risk of an online transaction in real-time during authentication. It examines current and past transactions, device characteristics, location, user behaviour and historical fraud data to evaluate risk. The calculated risk score is then used to decide whether to allow the purchase, request strong authentication, send an alert or deny the purchase. By easily identifying legitimate transactions, the majority of cardholders are able to continue their purchase without impact—enhancing the service experience. Operational costs are also reduced with fewer enquiries coming into Nationwide call centres.
Early planning and collaboration between CA Technologies and Nationwide during negotiation, coupled with the software’s easy-to-use cloud-based integration, paved the way to a fast, two-week rollout once the contract was signed. Nationwide’s existing Payment Card Industry (PCI) and 3-D Secure certifications also helped accelerate the roll-out.
“CA Technologies is proud to assist Nationwide in its strategy to give millions of cardholders a better online transaction experience,” says Terrence Clark, senior vice president, CA Technologies. “Our Payment Security solutions help reduce ‘card-not-present’ fraud while ensuring a frictionless, hassle-free online shopping experience for customers. We look forward to developing the partnership and giving Nationwide new opportunities to maximise the significant benefits of the application economy.”
Nationwide is the world’s largest building society as well as one of the largest savings providers and a top-three provider of mortgages in the UK. It is also a major provider of current accounts, credit cards, ISAs and personal loans. Nationwide has around 15 million customers. The Society has around 17,000 employees. Nationwide’s head office is in Swindon with administration centres based in Northampton, Bournemouth and Dunfermline. The Society also has a number of call centres across the UK.