App Analytics

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Capture powerful insights into performance, design, crashes and usage with app analytics.

In today’s app economy, end-user experience is key. Despite the complexity of today’s application delivery chain, end users expect a flawless experience, no matter how, when or where they access your apps.

What makes a great user experience? An intuitive design, error-free code and flawless performance. Application analytics tools deliver insights into your customers’ digital experience and helps you quickly determine if an issue with an app lies in the design, code or infrastructure, so you can triage the problem before it impacts the customer experience

What is App Analytics

App analytics tools provide real-time insight into performance and user experience across Web, wearable and mobile apps. With detailed metrics such as app usage, retention, and crashes by carrier, device and platform, you'll gain a better understanding of your users’ digital experience so you can continuously improve quality, design and performance.

App analytics tools combine capabilities that are typically delivered by multiple tools in a single-pane of glass view for a complete view of the customer experience and can include the following capabilities:

  • User experience and app usage analytics
  • Multi-app, omnichannel insights
  • Web and mobile application performance management
  • Code-level Web error and mobile crash analytics
  • Web and mobile app analytics
  • KPI measurements and comparisons by app version or timeframe
  • Role-based, customizable dashboards

Design for the experience.

Anticipate the needs of your customers, and build the next great version of your Web, wearable and mobile apps by gaining valuable insights into how customers are engaging with your apps through advanced app flow visualization, video session playback and touch and gesture heatmaps.

Generate real user insights.

Make user frustration a thing of the past by understanding what your users are experiencing across devices and platforms with an app analytics tool that uniquely combines web, wearable and mobile app analytics. Know when users switch between devices and when and why they have a poor experience.

Improve mobile and Web app performance.

Poor performance is an app killer. Leverage application analytics to gain visibility from the device all the way to backend systems, including mainframe and cloud. Spot and triage app performance issues before they impact the customer experience.

Gain code-level visibility.

Five-star app reviews usually don’t contain the words crash or error. Keep your customers happy and ratings high by gaining code-level visibility into your apps so you can quickly find and fix Web and mobile app issues that are causing a poor experience.

Build a five-star customer experience with CA App Experience Analytics.

Built on an open, flexible SaaS analytics foundation that uniquely combines user behavior with operational performance, CA App Experience Analytics provides the insights you need to gain a deeper understanding of customers’ overall digital experience.

86% of surveyed IT organizations improved their customer retention by 15-35% or more with CA App Experience Analytics.

Source: TechValidate. TVID: 0E8-F21-49A

CA App Experience Analytics definitely has a more advanced visualization than anything we’ve used before, and it’s easier to get an understanding of what the data means.

Chris Kilroy, director of client integration and activation, CNN

Discover what an app analytics solution can do for you.

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Learn more about app analytics with these resources.

Actionable Analytics: Delivering a Superior Digital Experience

How does your digital experience rate? In today’s app-driven world, delivering a five-star experience is crucial. Whether your apps are being accessed on Web, mobile or wearable device, your users expect a flawless experience with every interaction. This eBook provides insight on what your peers are saying about the benefits and challenges on the journey to improving digital experience.  

Mobile DevOps Success Kit

Developing a DevOps approach for mobile applications can improve the quality of apps and frequency of releases. This mobile DevOps success kit provides six key assets on how to leverage mobile analytics and backend services to deliver better apps and create great customer experiences.  

Beyond Mobile: Building a Successful Omnichannel Strategy

As our digitally connected world continues to evolve, customers are interacting with brands in numerous ways, whether in-store, online or via mobile device. And while this shift provides massive opportunity, it also brings about new challenges. This eBook provides you with guidance on how to develop an omnichannel strategy by leveraging analytics.

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