When someone has spent 35 years in software product development and delivery, you don’t expect one of his strengths to be empathy. But for Russell, that attribute is key. He loves listening and providing tangible examples to help people figure things out for themselves that make their jobs easier. And he treasures the coaching moments when organizations see the fruits of their labor—such as in retrospectives when people realize they got more done in three weeks than they could have in three months. Russell has experience in various industries, including finance, government, oil and gas, and retail. Find Russell on LinkedIn or follow him on Twitter.