Five of Shen’s 10 years of work experience have been as a coach, helping software development teams adopt agile methods. He believes that frequent communication, fast feedback and doing the right thing can change the way software is developed. Shen bases his teaching on listening because sometimes it’s your clients who provide the words of wisdom—like this analogy about capacity planning: If you order a meal looking only at the foods on the menu, you end up being too full and wasting some food because there are so many good things to choose from. But if you consider your stomach capacity when you order, you’ll have a meal that’s just right. (Translated from Chinese.) Get to know Shen on LinkedIn.